America's best major airlines

POSTED: 7:48 AM Apr 03 2012   UPDATED: 6:11 AM Apr 08 2014
Airline pilots

Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints.