"It's dreadful," Claude Bedard told CBC. "It's terrible. The Metro store, Dollarama, everything that was there is gone."
Authorities evacuated more than a third of the town of 6,000 people, most from the center of Lac-Megantic and a home for the elderly.
Amanda Gabrielle said the train crashed on her birthday. She lost her dog and her home, and doesn't have any family or friends nearby.
"I lost everything," Gabrielle told the CBC. "I don't know what's going to happen to me."