Not long before then, Karen’s brother, Joe Tenney also discussed his disappointment with how the investigation and case were handled.

“Having more information than the jury would ever have -- they didn't get it right,” said Tenney.

The family said it’s important their voices are heard.

“We'll do anything to let people believe the truth, and the truth is, we believe thoroughly in Mark,” Ortiz strongly stated.

Tenney was close with Mark as well.

“You know you refer to him as a brother in-law but to me, we're family, we're brothers.”

The family discussed the heartbreak that has come with losing Karen, and then, effectively, losing Mark.

“Things will never be the same," said Tenney.

However with the family’s heavy heart, comes frustration that’s been brewing practically since the day of the murder.

Mark’s attorney, Ron Powell, argued in court the investigation was treated like a puzzle, with authorities picking and choosing each piece in the investigation they wanted to fit.

Tenney agrees.

“There were just a lot of little pieces that were missing or lacking in the case.”

He talked about the fact Mark was a person of interest for five months before he was arrested, all the while a free man while law enforcement ensured the public they were safe.

“If they thought that Mark was the guy -- you're talking about a murderer here -- in what way does that make the neighbors or the rest of the public safe?” questioned Tenney.

There has also been criticism of Mark’s behavior following the murder, the prosecution calling it strange, almost nonchalant.

According to those close to him, those claims are completely false.

“As far as reports of no remorse, no tears, we saw the tears, we saw the remorse, we saw the constant physical shake,” said Ortiz.

“All the time,” said Smith.

The family also said Mark was a victim of the system, saying he fully cooperated with law enforcement, answering their questions during interrogations because he wanted to help find Karen’s murderer.

“He had hope. He had hope that this would all come to a conclusion at least in that part. He would also break down suddenly and cry because she was gone,” explained Ortiz.

As far as the overwhelming evidence the prosecution claims they have against Mark the family said there are explanations for that as well.

They say in the 911 call it is obvious Mark is distressed and confused, getting things like his wife’s age and their address wrong.

The family also says at one point a recording of the 911 call where Mark denies it is him is because the recording investigators played for him really wasn’t him.

“If I had a conversation with my brother it was about dummies who did something like that, I mean how can they think they would get away with something like that?” questioned Ortiz.

Without batting an eye, without thinking twice the family said they believe the real killer is still out there.

“Absolutely. I know that none of us want to believe that it could be someone random and maybe it isn't someone random. Maybe we haven’t put together the dots but random happens,” said Ortiz.